Tenant Handbook

Moves and Large Deliveries

Movement of furniture, office equipment, construction materials, or any other items requiring more than 20 minutes of dock time is restricted to weekends, or weekdays between 6:00 p.m. and 6:00 a.m. The property management office adheres to the following procedures to make tenant moves as efficient as possible to maintain the comfort and safety of the occupants.

Since use of freight elevators is on a first-come, first-serve basis, it is advantageous to reserve an elevator as soon as a confirmed move date is available. Passenger elevators are not to be used for moving furniture or equipment under any circumstance.

Contact the Hines management office or send an email to HC.reception@hines.com to schedule an available time. A reservation request in writing should specify date and time of move or delivery, name of the moving or delivery company, estimated time of completion, and a brief description of items to be moved or delivered.

The property management office can arrange for the courtesy staff to monitor the move and the housekeeping staff to provide cleaning services following the move at a charge to the tenant. Please contact the property management office for current hourly rates.

The tenant is responsible for ensuring that the delivery company adheres to the prescribed rules and regulations regarding their move or delivery.

The tenant and/or moving company is responsible for protecting the corridors, doors, stairwells, elevator floor coverings, public areas, lobbies, and service areas.

  • Protection of floors by covering with masonite or plywood along the prescribed route of movement through the building.
  • Protection of elevator lobbies, building corridors, and doors by using cardboard, plywood or other pre-approved materials by the property management office.
  • Protection of elevator and entrance doorframes by using 2 x 4 boards at 90-degree angles taped to the doorframe.
  • The movement of materials, furniture, etc. is limited only to those corridors, stairwells, elevators, and service areas designated by the property management office.